Privacy policy
Last updated: August 13, 2026
At Satraag, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how Satraag collects, uses, stores, and protects your information when you visit or make a purchase through our website, which is hosted on Shopify.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, subscribe to our communications, or contact us, we may collect information such as:
Your name
Email address
Phone number
Billing and shipping address
Order and purchase details
Payment-related information
Account information, if you choose to create an account
Information you provide when contacting us
Technical information such as IP address, browser type, device information, and website activity
We do not store your complete payment card or banking details. Payments are processed securely through our payment service providers.
2. How We Use Your Information
We may use your information to:
Process and fulfil your orders
Arrange delivery and provide order updates
Process payments and prevent fraudulent transactions
Create and manage your customer account
Respond to your questions and requests
Improve our website, products, and customer experience
Send marketing communications when you have chosen to receive them
Comply with applicable legal and regulatory requirements
We do not use your personal information for purposes unrelated to our business without your consent, unless required or permitted by law.
3. Shopify
Our online store is hosted on Shopify, which provides the e-commerce platform through which we sell our products.
Your information may be processed by Shopify and its service providers as necessary to operate our store, process transactions, provide website functionality, maintain security, and fulfil your orders.
Shopify's handling of personal information is governed by its own privacy practices.
4. Payment Information
Payments on our website are processed through third-party payment providers, including Razorpay.
When you make a payment, relevant information may be shared with the payment provider to securely process your transaction, verify the payment, prevent fraud, and comply with applicable laws.
Satraag does not have access to or store your complete card, UPI, banking, or other payment credentials.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Keep the website functioning properly
Remember preferences
Maintain shopping carts and customer sessions
Understand how visitors use our website
Improve website performance and user experience
Support relevant marketing and analytics activities
You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
6. Marketing Communications
If you subscribe to our newsletter or otherwise provide consent to receive marketing communications, we may use your email address to send you information about Satraag, including new collections, products, stories, or other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails or by contacting us.
We do not send marketing emails simply because you have placed an order unless you have separately consented to receive marketing communications, where required by applicable law.
7. Sharing Your Information
We may share your information with trusted third parties where necessary to operate our business, including:
Shopify and technology service providers
Payment processors such as Razorpay
Shipping and delivery partners
Website analytics and marketing service providers
Professional advisers or authorities where required by law
We do not sell your personal information to third parties.
Third-party service providers are only provided with information reasonably necessary for them to perform their services.
8. Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud, and complying with legal obligations.
When information is no longer required, it may be securely deleted or anonymised where appropriate.
10. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal requirements
Withdraw consent where processing is based on consent
Unsubscribe from marketing communications
Raise a concern about how your information is handled
To exercise any applicable rights, you can contact us using the details below.
11. Children's Privacy
Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
12. Third-Party Websites
Our website may contain links to third-party websites or services. Satraag is not responsible for the privacy practices or content of those third parties.
We encourage you to review the privacy policies of any third-party website you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.
Any changes will be posted on this page with an updated "Last updated" date.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Satraag
Ahmedabad, Gujarat, India
Email: himanipatel@satraag.com
We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.