Refund policy

At Satraag, every piece is carefully checked before it begins its journey to you. We want you to receive your order in perfect condition and with the same care that went into creating it.

Refunds

We do not offer refunds for change-of-mind purchases, incorrect size selection, or simply deciding that a product is not suitable for you.

For eligible returns, we provide store credit equal to the value of the returned product once the item has been received, inspected, and approved.

Store credit can be used toward any future purchase on Satraag and does not expire.

Damaged, Defective or Incorrect Items

If you receive a product that has a manufacturing defect or an incorrect item, please contact us within 48 hours of delivery at info@satraag.com.

Please include your order number and clear photographs of the product and the issue. Once the issue has been reviewed and confirmed, we will arrange a replacement at no additional cost.

If a replacement is not possible, we will provide an appropriate resolution in accordance with applicable law.

Return Eligibility

For returns that are eligible for store credit, the product must be:

• Unworn and unwashed

• In its original condition

• Returned with all tags and packaging intact

• Requested within 7 days of delivery

Items that do not meet these conditions may not be accepted for return.

Cancellations

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

How to Request a Return or Resolution

To request a return, replacement, or assistance with an order, please contact:

Email: info@satraag.com

Please include your order number and details of your request. Our team will guide you through the next steps.

Changes to This Policy

Satraag may update this Refund Policy from time to time. Any changes will be posted on this page with the updated date.

Last updated: August 13, 2026